Terms of use

The owner and operator of this website is the company with the name "APTEKA IKE with the distinctive title Apteka IKE. Our company headquarters are located at:

< span style="font-size: 18px?" wfd-id="280">APTEKA IKE

SKOUZE 1 , PO Box 152 36 , PENTELI ATTICA,

TIN 801362940 - DOU CHALANDRIOU ATTICA .

LOAD 155178601000

1. Introduction

Before using this website, users are asked to carefully read and comply with the following terms and conditions (otherwise "Terms") governing the use of our online store and the websites that contain, which bind all its visitors and users. The user of the website automatically accepts these Terms if he chooses to register as a member thereof. The use of our online store and the services we offer presupposes the unreserved acceptance of these Terms by the users. In the event that any user disagrees with these Terms, they are asked not to use this website

Apteka.gr has the right at any time and without warning to revise, modify or abolish these Terms unilaterally, according to its free judgment, of course at the same time updating this text for any change or addition . It also reserves the right to establish more specific terms of use, which are considered as a set with these general Terms of Use, but in the event of a conflict between them, the specific terms of use prevail. Any invalidity of any of these Terms does not invalidate the rest. Apteka.gr's non-exercise of its rights deriving from these Terms does not imply a waiver of these rights, nor does it result in an implicit cancellation of the Terms. Apteka.gr is not responsible for a breach of these Terms due to force majeure, such as earthquakes, fires, floods, extreme weather, strikes, etc.

Each user uses this website at his own sole risk, and its content can in no way be considered to provide advice or direct or indirect advice to users to take any action.< /span>

2. General

The use of this website must be made exclusively for legal purposes and in a way that does not hinder its use by third parties, and the visitor/user is obliged to use it in accordance with the law, the appropriate morals and these Terms and not to perform actions or omissions that can cause damage or malfunction to it (website), or affect or endanger the provision of services by Apteka.gr through it.

This website and the services offered through it are intended for adults only. Minors are prohibited from using or visiting it, as well as entering into transactions. Apteka.gr bears absolutely no responsibility for any visit to this website and its use by minors, given that it cannot check the identity of incoming users.

Apteka.gr tries to maintain and ensure the availability of the website and its content. Regardless of these efforts, the availability of this website depends on various factors such as the technical equipment of the users, the number of users trying to connect to this website or the internet at the same time, etc. Apteka.gr is also entitled to maintain the website, even if this results in its interruption.

Apteka.gr is still entitled at any time and without warning to change the nature and content of this website, as well as suspend or interrupt its operation temporarily or permanently. The operation of this website may also be interrupted or suspended or hindered for reasons beyond Apteka.gr's control or will.

Apteka.gr makes every effort to ensure the accuracy, completeness, validity and clarity of the information and the general content of this website. However, Apteka.gr does not guarantee, nor is it responsible towards the users , for the security and content of the website. The users of this website accept the inability of Apteka.gr to control all of its content and the services offered through it. Furthermore, Apteka.gr does not guarantee that the use by users of the website, information, elements or materials included in its content, do not infringe the rights of third parties.

3. Limitation of Liability

Users who do not trust Apteka.gr are asked not to visit or use this website or the services offered through it. Users are also urged to use anti-virus software, Trojan horses, time bombs, or other harmful programs and components. Apteka.gr is not responsible for shortages in the availability of products due to force majeure, weather phenomena, fire, supplier strikes, illegal behavior of third parties and in general reasons that cannot be attributed to the fault of Apteka.gr.

Apteka.gr is not responsible for the poor condition of the delivered products as long as this is not due to improper storage of the products by Apteka.gr and if all the preventive measures Apteka.gr should have taken were taken.

Apteka.gr is not responsible for side effects and damages from the use of ordered products due to incorrect product selection by the user, careless or incorrect use of the products, or the manufacturer's fault, such as workmanship, incomplete information or instructions accompanying the products, quality of workmanship, safety of materials and actual defects. Our liability in the case of a defective product is limited to the obligation to replace it, provided that the conditions for returning products are met.

Apteka.gr is not responsible for any temporary or permanent inability to provide its services and for delays in the acceptance and execution of orders and delivery of the ordered products for reasons that cannot be attributed to its fault, such as indicative reasons force majeure, extreme weather events, natural disasters, emergency situations, strikes, fire, malfunctions of cooperating courier companies, accidental deterioration or destruction of products before delivery to the user and after they are given for shipment, illegal interventions of the counterparty or a third party, malfunction of the provider Online Payment Processing (Bank, Every Pay) or Host Provider or Internet Service Provider (ISP) or Access Provider or the user's terminal equipment, incorrect provision of information by of the user and in general for any incident that prevents the smooth fulfillment of its contractual obligations. The Company's responsibility is limited to its contractual obligations with the consumer and it will make every effort to meet them within a reasonable period of time.

The information and advice provided by the experienced scientific partners of our online store, on matters concerning health, prevention, beauty and aesthetics, are offered solely for information purposes only and do not replace under no circumstances the medical advice, opinions, diagnoses and prescriptions from professional doctors, medical institutions and diagnostic centers that the user of our services must receive and follow in order to deal with any health problems and everyday issues that concern him.< /p>

In response to user queries, the advice and information provided by this website are completely valid and reliable, but are given without prejudice to the accuracy, completeness and truth of the information provided by the user on the matter which concerns him, the characteristics of which (information) we are not in a position, nor are we obliged to confirm. In the event that the user provides untrue, inaccurate and/or incomplete information, our Company is released from responsibility for the validity of the advice provided to the user and from responsibility for damage to the user from information unsuitable for his needs and/or and advice.

Apteka.gr is under no circumstances liable for any legal requirements (civil and/or criminal), nor for any damage (positive, special, or collateral which indicatively and not restrictively, disjunctive and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.), which arises for users of this website, or for third parties, from a cause related to the operation or non-operation and/or use of the website site and/or failure to provide services and/or information available through it and/or from any unauthorized interference by third parties in products and/or services and/or information available through it. Furthermore, Apteka.gr bears absolutely no responsibility for damage or damage, or infection by electronic viruses and/or other malicious programs, on the computer or other electronic means used by a user/visitor to access this website, nor is it liable for damage related to failure to perform, error, omission, interruption, defect, delay in operation or broadcast or system line drop, etc.

This online store provides the content (eg information, names, photos, illustrations, etc.), the products and services available through this website "as is", without any guarantee expressed or and entailed in any way. Also, Apteka.gr does not guarantee that the content of this website and the quality of the services provided through it will meet the needs, requirements and expectations of its users. Any direct, incidental, consequential, indirect or consequential damages resulting from access to this website, or its use, do not create liability for Apteka.gr, its executives, employees or partners.

This website, in order to facilitate and serve its users, may provide, among other things, a connection through "links" hyperlinks or advertising banners, with websites and websites of third parties, for the content, policy protection of personal data, the security policy, the completeness and quality of the services provided, or the terms of use, Apteka.gr cannot guarantee, nor is it responsible. Connecting to these websites and websites is the sole responsibility of each user/visitor. The aforementioned third parties, providers of the said websites and web pages, have full (civil and criminal) responsibility for the security, legality and validity of the content of their websites and web pages, excluding any responsibility of Apteka.gr, as indicative of responsibility for intellectual property rights or any right of a third party. Consequently, users are required to contact the above third-party providers directly for anything arising from the visit or use of their websites and web pages. Despite the fact that the users of this website accept that Apteka.gr is neither obliged nor able to check the security and content of both websites and third-party services to which it provides access, however, it is entitled at any time to remove , modify or interrupt any third-party service or link to third-party websites and websites, if in its judgment the law or these Terms are threatened or violated.

4. User behavior and obligations

Users are required to comply with all relevant Greek, European and International laws and regulations, including but not limited to the legislation regarding the protection of intellectual property, the protection of personal data, the protection of competition, etc. Users must also use this website and the services offered through it in a manner consistent with good manners and these Terms.

Users agree that they will not use this website to send by e-mail or otherwise transmit, or publish, content that is illegal, harmful, threatening, offensive, disturbing, libelous, defamatory, vulgar, obscene, blasphemous, libelous, infringing on the privacy of third parties, showing empathy or expressing racial, ethnic or other discrimination, which may cause harm to minors in any way, which is not entitled to be broadcast according to the law or with contractual or managerial relationships (such as inside information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered in confidentiality agreements), or that infringes intellectual or industrial property rights, or other proprietary rights of third parties, that contains software viruses or any other codes, files, or programs designed to disrupt, damage, or destroy computer operating equipment, software, or hardware. To the extent that it is possible to use this website on the wider internet, this should be done under the conditions dictated by the "Code of Conduct for Internet Users (Netiquette), and the use of practices that oppose this code is expressly prohibited.

The non-compliance of any user/visitor of this website with the applicable law and/or these Terms gives Apteka.gr the right to take the necessary measures and take any necessary action for dealing with the behavior in question. Thus, in such cases, Apteka.gr is entitled, for example, to prohibit access to services it provides through this website or to delete, edit or move messages, respecting of course the principle of proportionality.

Each user/visitor of this website is also obliged not to carry out actions or omissions that may damage or disrupt its operation and third party access to it, or that may put risk the provision of the services offered by Apteka.gr through it. The use of the website in an illegal manner or in a manner contrary to these Terms, creates an obligation to compensate Apteka.gr, for any positive or cumulative damage suffered by the above behavior. Also, each user/visitor is obliged not to provide false information about himself, not to impersonate any other person, not to send spam or group mail, nor multiple copies of messages, as well as not to collect information about other users of the website without their consent, including financial data and email addresses.

Any costs or compensation that Apteka.gr may be asked to pay, due to a violation by a user/visitor of its obligations arising from these Terms, shall be borne by the said user/visitor, who is obliged to pays them to Apteka.gr immediately and without the latter being required to go to court.

5. Copyright

This website and its content, including images, graphics, photographs, designs, texts, information material, services and products provided, trademarks, brands, distinctive features, any form of data, software, unless stated otherwise for specific rights of third parties, they are intellectual and industrial property of Apteka.gr and are protected in accordance with the relevant provisions of Greek and European law and international conventions. Also, anything that is transferred, retransmitted or sent through this website is the property of Apteka.gr, as long as this is possible and legal.

Copyright is acquired without the need for any further wording and without the need for a contract or a non-infringement clause.

Any copying, modification analog/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, rental, storage, printing, creation of derivative work or misleading the public about the real provider is expressly prohibited of the website and its content.

6. Advertising and informational messages

The website of our online store may include advertisements in any form, such as indicative advertising icons (banners), text links and frames. Our Company respects the provisions of the current legislation on unfair competition and consumer protection (laws 146/1914 and 2251/1994). In particular, we refrain from unfair commercial practices by respecting the laws that govern the operation of our online store, we act with professional conscientiousness following the codes of conduct that bind our commercial activity with the motivation of excellent customer service through advanced technology services in a friendly and easy-to-use environment . Adhering to high standards of professional integrity, we refrain from deceptive commercial practices. We provide our prospective customer with all essential information about our products, full information on his rights as a consumer and adequate information on the general and individual terms of transactions in order to make an informed decision before contracting with our online store. Furthermore, we refrain from aggressive commercial practices in the promotion of our products, fully respecting the freedom of choice of our potential customers, ensuring that they are fully informed of their rights under the law or the contract between us.

Our Company, in the general use of commercial communications from the online store, respects the professional rules that govern the independence, dignity and ethics of the profession, professional confidentiality, honesty towards customers and colleagues and the rules of ethics (art. 7 PD 131/2003).

7. Security

Apteka.gr recognizes the importance of the security of the personal data of the users of this website and makes every reasonable effort, with the most modern and advanced methods, to ensure their security. However, users should be aware that sending confidential information via e-mail is not the most secure form of communication, as it always involves the risk of third parties reading this information. Apteka.gr uses SSL encryption.

8. Cookies

Like most websites, it also uses cookies, so that Apteka.gr has access to certain information every time a user/visitor browses its online store. Without cookies, it would be impossible for Apteka.gr to offer the users of this website important services such as order status, storing products in the cart, etc.

Cookies are alphanumeric files that are transferred to the hard drive of the computer of the users of a website and are used to keep statistics that are necessary to offer services such as those mentioned above, as well as to popular websites are determined or for marketing reasons and the user/visitor's access to the desired website - website. Cookies do not pose any risk to the computer of the user/visitor of the website. If someone does not wish to collect information through cookies, they can set their internet browser to delete the cookies already on their hard drive and choose either to automatically reject all new cookies, or to be asked for each time a cookie is about to be installed on the computer's hard drive, if it wants to reject or accept it. Nevertheless, users should be aware that choosing to reject cookies will make it more difficult or impossible to use parts and services of the website.

9. Applicable Law

The above Terms are subject to and interpreted in accordance with Greek law. If any provision is deemed invalid or voidable by the competent Greek court, it ceases to be valid, without this affecting the validity of the remaining Terms. Any dispute arising from the use of this website or concerning these Terms is subject to the jurisdiction of the competent courts of Athens.

Product Returns - Returns Policy

The owner and operator of this website is the company named APTEKA IKE with the distinctive title Apteka IKE. Our company headquarters are located at:
SKOUZE 1 , TK 152 36 , PENTELI ATTICA,
VAT number 801362940 - DOU CHALANDRIOU ATTICA. - CARGO 155178601000

- Before returning the product, the service department of  apteka.gr must be contacted first

- The company must return the money within 14 days of receiving the application of cancellation, regardless of the receipt of the products at your headquarters. However, the refund may be delayed if the company does not receive it products or receipt for their return.

- Refunds will must be made with a courier company and not with post office.

- In case using the product or tampering with their original packaging, no return is accepted.

- In case issuing an invoice, the return must be made with a delivery note. In case of issuing an invoice, the return must be made with a delivery note.

- The return will must be carried out within 14  calendars days from the day of receipt and return conditions are met (e.g. the product should not have been opened and be in excellent condition cfor this reason we recommend sending it product in proper packaging - not an envelope.

- In case the return is not made within the period of 14  calendar days from the day of receipt or if some of the return conditions are not met, apteka.gr has the right not to accept back the products and not to proceed with their replacement.

The address to which the products will be returned is:

APTEKA IKE Address: Skouze 1, P. Penteli Attica 15236 GREECE
  • In the event of a defective product or shipping error, we proceed with a replacement or a refund corresponding to the value of the products, following the Return Procedure below:

  • Pack and send the package with the products with apteka.gr's cooperating courier company (SPEEDEX) and with recipient's fee. Inside the shipping package, you will have placed a note informing us of the problem that has occurred with the returned product, as well as the proof of purchase.

  • If the refund conditions apply, we proceed with a relative replacement or credit of the corresponding amount to your bank account, Every Pay or credit card if the original payment was made in this way.

  • If the package arrives and it turns out that the return conditions do not apply, the product will not be accepted. It will be returned to the customer and the shipping costs will be borne by the customer.

Cancellation of order

It can be done at any time as long as the products have not been shipped as long as the customer gives timely notice. Otherwise, the refund regime detailed below applies  

Returns - Right of Withdrawal

They are accepted within fourteen (14) days of receipt of the products   as long as the product has not been opened, is in intact condition, we are notified in time and there is proof of purchase.


The money is either refunded or the customer can buy something else within thirty (30) days of returning the product. In case there is no proof of purchase, the return shipping costs are borne by the customer and the refund may be delayed.


There is no right of withdrawal in case of an order for baby milk products, baby creams, ready baby meals, refrigerator products and products which are part or content of a promotional package unless the entire promotional package is returned.


Return Shipping Cost

Products are shipped free of charge regardless of order amount and weight for all of Greece with Speedex or ELTA.  In case the customer wants transportation with his own carrier, he must inform APTEKA IKE in time.  


In case of change at the customer's request:

 
  • The return must be made within 14  calendar days from the day of receipt and the return conditions must be met (e.g. the product must not have been opened and must be in perfect condition. For this reason, we recommend sending the product in appropriate packaging, not an envelope).

  • The return costs are covered by the customer. Attention: the shipment can be made by a courier company and not by regular mail.

  • The parcel you return must be accompanied by a photocopy of the receipt and the code or codes with which you want it to be replaced. 

  • In the case of a refund, we are sent your bank account (if the original payment was made by deposit or cash on delivery) or we credit your credit card if the original payment was made in this way.

  • After the relevant check has been carried out by the competent department and the return conditions are met, we proceed to replace it or return the money.


IMPORTANT INFORMATION:

  • In any case you must first contact the service department of apteka.gr

  • Baby milk products, baby creams, snacks, ready baby meals as well as refrigerated products are not returnable.

  • Changes to products that are part of an offer package are not accepted. The entire package should be replaced.

  •   

Shipping Costs And Methods

  • INSIDE ATTICA< /span>< /font>

The apteka.gr  works with SPEEDEX COURIER and the following conditions apply

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For next business day shipping, the charge is set to €2.60 (24% VAT included) up to 2 kg of weight. For each additional kilo, the charge is €0.90 (24% VAT included).

  • CASH REFUND INSIDE ATTICA

For each COD shipment, the surcharge is set at 2.00€ (Included  24% VAT).


  • REST OF GREECE < /font>

(LAND AND ISLAND DESTINATIONS)

To  apteka.gr  works with SPEEDEX COURIER and the following conditions apply

Delivery time is 1 -2 working days, the fee is set at €2.90 (Includes 24% VAT) up to 2 kg weight. For each additional kilo, the charge amounts to €1.00 (Includes 24% VAT).

  • CASH REFUND OUTSIDE ATTICA

For each shipment with a cash on delivery order, the surcharge is set at 2€ (Included 24% VAT).


*Shipping times may change due to unpredictable factors such as: non-immediate availability of the product, strikes, delays of transport companies, holidays, etc. etc.

According to IATA regulations, the charge for each shipment depends on its volume and weight. In the event that the shipment volume measurement result (LENGTH X HEIGHT X WIDTH in centimeters/5,000) is greater than the weighing weight, the charge is made according to the volume measurement result. For shipments to Cyprus and Bulgaria, the maximum weight per shipment is 32 kg and each shipment can consist of only one piece